Service Delivery Coordinator

Columbia, United States

The number one goal of everyone in our team is to make our clients exceptionally happy.

The Service Delivery Team is responsible for making this happen.

The Service Delivery Coordinator is the main backbone of the Service Delivery Team, assigning tasks and making sure that all our techs and engineers are working efficiently and scheduled properly to make sure all our work is flowing along nicely and clients are supported.

The Service Delivery Coordinator works closely with the Service Delivery Manager to help the team deliver the best results possible and helps them grow along the way.


Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise


  • Coordinate the Service Team using our Ticketing Platform
  • Process Payables and Receivables
  • Regular Reporting on Finances & Service Metrics
  • Communicate with all stakeholders regarding open tickets and projects
  • Communicate with Vendors about open Orders

Must Have

  • Great Communication Skills, founded in being a good listener
  • Experience in Scheduling and Resource Management
  • IT Literate Basic to Medium User Level
  • Deep Desire to Deliver Amazing Client Experience
  • Ability to keep up with the fast-paced IT world

Nice to have

  • Experience handling Technical Service Tickets
  • Experience and knowledge of Working in Microsoft 365
  • Client Experience Certifications such as Helpdesk Habits
  • Experience working for a Managed Service Provider or IT Support Business
  • Accounting Experience


  • Get your birthday off
  • 5 Paid Holidays
  • We have Health Insurance (coming soon, Q1-2025)
  • An easy-going environment and culture (we all enjoy what we do) 
  • A Stand-Up Desk
  • A Proactive Approach to Ongoing Training to help you develop life-long skills

Our Service
Our Product

RedRoverIT Is a Managed Services Company providing IT Support to Small Businesses Across the Pine Belt of Mississippi

Career Growth

 For someone looking to progress their role, the Service Delivery Coordinator naturally leads into the role of Service Delivery Manager.